So call today for your Qwest solution! We are staffed, equipped, and trained to help you choose from standard telecommunications products and services to state-of-the-art and emerging technologies.

When you call the Customer Service Center –you’ve made the right connection! We respond to all trouble calls, provide project management expertise to customers, install new phone additions, move telephone sets, reset voicemail, near real-time changes in features, perform telephone accounting, and more. In summary, we are a full-service center that performs all the functions of a communications operation.

Our customer service representatives are on hand during regular business hours every business day to receive, respond, and process your requests. To obtain service or status, simply choose the option that suits your needs.

When you call the Customer Service Center –you’ve made the right connection! We respond to all trouble calls, provide project management expertise to customers, install new phone additions, move telephone sets, reset voicemail, near real-time changes in features, perform telephone accounting, and more. In summary, we are a full-service center that performs all the functions of a communications operation.

Our customer service representatives are on hand during regular business hours every business day to receive, respond, and process your requests. To obtain service or status, simply choose the option that suits your needs.

Services provided by the Operator Group are included in the DOE basic service, and are available to all our customers at no additional cost.

• Directory Assistance

Operator and directory assistance service from Qwest provides you with DOE telephone subscriber listings when you call. It’s a convenient source for locating information, including new listings that may not be available in other directories.

Telephone and data line repairs are our priority. Our Operators dispatch your troubles to the first available technician – and your downtime is minimal. So call us direct if you’re experiencing any of the following problems:

• No dial tone

• Can’t call out or can’t receive calls
• Noisy transmission, static, or buzz on the line
• Trouble related to outside telephone lines, jacks, etc.
• Features not working such as Call Waiting, Caller ID, or Voice Messaging
• Can’t call long distance or receive collect calls
• Any other functionality problem

The Operators coordinate audio conferencing solutions to meet schedules, priorities, and special needs of customers. To schedule a conference or to obtain further information, simply dial 574-1000 or "0" for Operator Assistance.

• FTS 2001 Audio Conferencing: FTS2001 conferencing services are available at additional costs for customer requirements that exceed the standard capabilities. The charges are billed each month with the FTS 2001 or the ID3 bill where a calling card is used.

Phone Number: 576-3663

If you are adding, moving, changing features, or upgrading equipment, the Service Order Group will provide the assistance you need. Beginning with a phone call, email, or fax, we help customers define the services they need, as well as products to improve or enhance their services. Our field technicians respond with the highest degree of quality and service to ensure your requirements are met.

Our Site Telecommunications Coordinators (STC) are readily available to help you plan for a new building, renovation of an existing building or office, or a simple inner-office move. We will be glad to meet with you and make recommendations to ensure you have both the inside and outside communications facilities you need for your project.

Qwest is responsible for nearly 900 miles of fiber optic and copper cable in Oak Ridge. All installations, splicing, testing, and repairs are done by our specialized RIMD/MR technicians. We also perform day-to-day relocations, installations, modifications, and disconnects to meet your schedule.

If you need services other than regular telephone or analog circuits (such as T1, 64kb, 56kb, etc.), call us today and let us recommend a special circuit solution to fit your needs.

• Internet Services

Qwest also provides Internet Access via ADSL service. Call us today and we’ll be glad to provide rate information for circuits within the DOE network.

Point of Contact: David Holeton

Phone: 241-6159

Qwest will work with you to resolve any billing issues you have. If you have a bill dispute request, need payment verification, or have any other questions, give us a call.

We welcome you to visit us anytime at the Y-12 Plant, Building 9702-1. Our new Tele-communications Training Center is located just inside, and showcases the product line available to our customers. We carry phone sets from the leading manufacturers including AT&T, Lucent, Panasonic, Norstar, and more. We can also conduct a product overview to help you determine the phone set or system that suits your needs.

We welcome you to visit us anytime at the Y-12 Plant, Building 9702-1. Our new Tele-communications Training Center is located just inside, and showcases the product line available to our customers. We carry phone sets from the leading manufacturers including AT&T, Lucent, Panasonic, Norstar, and more. We can also conduct a product overview to help you determine the phone set or system that suits your needs.

To escalate any issues or concerns, please choose from the following key personnel:

Dave Aker - Program Director

TBA - Central Office

David Holeton - Billing

Howard Arnold - Health and Safety

Donna Clevenger-Egan - Customer Service