For customers on official travel, AT&T Federal Calling Cards are available by contacting your Division Telecommunications Coordinator or the Qwest Service Order Group direct at 576-3663. 

 

Using the toll-free Network Remote Access Number, customers benefit from AT&T's full service at reduced rates for long-distance and international calls.  NOTE:  Use of other access numbers are subject to commercial rates, and connections may not be as reliable.

 

To guarantee that you have reached the AT&T Network, ALWAYS dial according to the instructions below.

 

Accessing the AT&T Network

 

To make a call from the United States (including Puerto Rico, U.S. Virgin Islands and Guam)

 

1.      Dial the ID3 Network Remote Access number, 1 800 498-9414, wait for the prompt.

2.      Enter your 14-digit card number (the PIN is the last four digits in the 14-digit string), wait for the prompt.

3.      Enter 011 + Country Code + City Code + Local Number*.

 

NOTE: Calls to Canada and the Caribbean require only Area Code and 7-digit Number.

 

 

To make a call from overseas where AT&TDirect Service is available 

(Refer to the wallet card distributed with your calling card)

 

1.      Dial the AT&TDirect Access Number shown on the wallet card for the country you are in.

2.      Dial the ID3 Network Remote Access number, 1 800 498-9414 and wait for the prompt.

3.      Enter your 14-digit card number and wait for the prompt.

4.      Enter the number you are calling as follows:

·         To call the U.S. enter the Area Code + the 7-digit number; or

·         To call countries other than the U.S., enter 011 + Country Code + City Code + Local Number.

 

 

To call from overseas locations where AT&TDirect Service is not available*

 

1.      Dial the in-country operator to reach the in-country operator.

2.      Tell the operator that you are placing a calling card call with an AT&T card to (name the destination).

3.      Provide the in-country operator your 19-digit "International Number" (the number includes the Auth Code) printed on the bottom front of your card. Provide the local number you wish to reach.

Sequence Dialing

 

To make another call after a busy, no answer, or your present call has terminated before hanging up, use the "#" sign to indicate to AT&T that you want to make another call. If you require a forced disconnect (i.e., terminating a call completed to an answering machine), press "**9". Using "**9" will disconnect the call in progress and prompt you for the next number you are calling. Sequence dialing is available only in the U.S. and from overseas via AT&TDirect.*

 

NOTE: *For questions about AT&TDirect Service, call 1 800 331-1140. When outside the U.S., dial the AT&TDirect access number for the country you are in and wait for the operator. Ask the operator to connect you with AT&TDirect Customer Service.

 

 

Speed Dialing Via Auto-Dialers

 

The 14-digit card number and the destination number can be programmed in a single string separated by a "#" with a final "#" following the destination number. If you do not include the "#", you must program a five second delay to replace each "#" in the dial string as specified above.

 

 

International Customer Care Center

 

For customer service, contact the International Customer Care Center (IC3). Dial 1 888 4ID3 ATT (1 888 443-3288). Lost and stolen cards should be reported to the IC3 immediately.

 

 

International Calls

 

 

To help you place calls from virtually anywhere in the world, to anywhere in the world refer to the AT&T Business Traveler Dialing Guide.